Last Updated: October 17, 2026
At NELVIQO, we're committed to making your shopping experience simple, transparent, and convenient. We work with fulfillment partners to deliver our products to customers in supported destinations around the world.
Please review the following information regarding order processing, shipping, delivery, and tracking.
Once your order is placed, it goes through a processing and verification stage before being prepared for shipment.
Our estimated processing time is [insert confirmed processing timeframe] business days, excluding weekends and public holidays.
Processing times may vary depending on product availability, order volume, and fulfillment requirements.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
NELVIQO serves customers internationally, subject to shipping availability and regional restrictions.
Available shipping destinations and delivery options depend on the products ordered and your shipping address.
If we are unable to ship an item to your selected destination, you will be informed before your order is completed or contacted to arrange an appropriate resolution.
Shipping times vary depending on the destination, product availability, and shipping method.
Estimated delivery times will be provided during checkout or before your order is confirmed, where applicable.
Please note that order processing takes approximately 1–3 business days and is separate from shipping time.
International deliveries may be affected by customs procedures, carrier delays, public holidays, and other unforeseen circumstances.
For questions regarding delivery to your location, please contact our customer support team before placing an order.
Once your order has shipped, we will send a confirmation email containing your tracking number and tracking instructions, when tracking is provided by the shipping carrier.
Tracking updates may take up to 48 hours to appear after dispatch.
If your tracking information is unavailable or your order appears delayed, please contact our customer support team.
To ensure efficient fulfillment, some orders containing multiple products may be shipped separately.
This means that your items could arrive in different packages and on different dates.
When applicable, separate tracking information will be provided for each shipment.
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these additional charges are not included in the product price or shipping fees and may be collected by customs authorities or delivery carriers.
Customers are responsible for any applicable import charges not collected at checkout, except where applicable law requires otherwise.
We recommend reviewing your country's import regulations before placing an international order.
Please ensure that your shipping address and contact details are accurate before completing your purchase.
If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update your shipping details before dispatch. However, address changes may not be possible once an order has entered fulfillment or has been shipped.
We understand how important it is to receive your order in good condition and within the expected delivery period.
If your package is significantly delayed, lost, or arrives damaged, please contact our support team with your order number and relevant details.
For damaged products, photographs of the item and packaging may help us investigate and resolve the issue faster.
We will review the situation and work toward an appropriate resolution, including replacement or refund where applicable under our policies and relevant consumer protection laws.
For information about returns, refunds, and eligibility requirements, please review our Refund Policy:
Nothing in this Shipping Policy limits your rights under applicable consumer protection laws.
If you have any questions regarding shipping, tracking, or delivery, our customer support team is here to help.
NELVIQO — Customer Support
Email: support@nelviqo.com
NELVIQO — Smarter Living, Every Day.
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